TROUBLE SHOOTING

1. Common FrontPage Error Fixes
2. ‘www.your_domain.com’ is not a valid host name or IP address?
3. I have posted my new Website via FTP, but when I try to access it through my domain name, I get an AlterHosting “Coming Soon” page instead. What’s wrong?
4. I have posted a Website to my Dedicated server, but I cannot view it from my domain name. What is the problem?

Q: Common FrontPage Error Fixes

A: Recalculating the links for your site directly on the server is the general fix-all for many FrontPage errors. Always recalculate the links every time after you make any changes to your site. Follow these directions to recalculate the links for your site:

• Open FrontPage Explorer
• Open Existing Web (www.domain.com)
• Click OK (This should open your site on our server)
• Click on the “Tools” menu
• Select "Recalculate Links"

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Q: ‘www.your_domain.com’ is not a valid host name or IP address?

A: This error occurs when:

• Your site does not have the FrontPage extensions installed, or
• You are not connected to the Internet, or
• You are not connected via a standard 32-bit PPP/SLIP connection.
• FrontPage will not function properly with some online services unless the version you are using supports 32-bit Internet applications. Contact your Internet Service Provider to find out about compatibility for FrontPage 2000.

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Q: I have posted my new Website via FTP, but when I try to access it through my domain name, I get an AlterHosting “Coming Soon” page instead. What’s wrong?

A: When your account is provisioned, AlterHosting posts a “Coming Soon” page for you until you design and post your own pages. This placeholder page is named “index.html”. When you are ready to post your own pages, you must use this name, index.html, for your new home page in order to overwrite the placeholder. If you do not name your new home page as specified here, your domain name will continue to direct itself to the AlterHosting “Coming Soon” page.

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Q: I have posted a Website to my Dedicated server, but I cannot view it from my domain name. What is the problem?

A: Once your Dedicated server has been provisioned, you must contact customer support and request to have your domain name pointed to your server’s IP address. If you have multiple IPs, you must specify which address you would like your site to point to. Once this has been set up, you will be able to view your site from your domain name.

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